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Information.

Frequently Asked Questions.

What is RUUM Collective

Think of RUUM Collective as an online shopping mall. Unlike a traditional online shop, we don't directly sell any products. We act as a convenient location where consumers can browse products on offer from a variety of small local businesses/shops.

Upon checkout, your order will be split to show the various suppliers that your cart items are provided by, and our order is fulfilled directly by them. Nothing comes from any physical RUUM Collective store or warehouse. Your puchase is directly supporting small South African businesses, with payments going directly to our premium selected suppliers.

 

How is my order delivered to me? 

Deliveries are facilitated directed by our network of premium suppliers. This means that your order might be split into multiple deliveries, based on the products in your cart upon checkout.

Our suppliers work with top courier companies in South Africa to offer you the best deliver service possible.

Suppliers usually ship within 2-4 Days. Estimated delivery times are 4-7 working days from when payment is received.

If you require any further information please feel free to inquire with our friendly customer service team at info@ruum.co.za

 

What is the price for delivery?

Prices differ per supplier. Based on how your order is split, you can pay anywhere from R60 for a single local delivery to around R250 for multiple deliveries. Some suppliers also offer free shipping for orders over certain values. Free shipping and courier rates are subject to change by the individual suppliers at any time.

 

How do I pay for my order?

Payment for online purchases are available via credit card facilitated by Shopstar.co.za and Payfast.co.za. All details given for the credit card transaction is strictly confidential and only submitted to the bank via these, 3rd party, secure online facilities. RUUM Collective does not have access to these details.

 

How do I track my order? 

Tracking information will be provided by the individual suppliers. Common online websites that you can track your parcels at are:
The Courier Guy: http://www.thecourierguy.co.za/tracking_home.php 
Churchills International Express: http://churchills.couriermate.co.za/pptrack/ 
Fastway Couriers: http://www.fastway.co.za/our-services/track-your-parcel?

 

How does the ‘Your Cart’ work?

Your cart is just that. A cart does not secure your order or the products on the website. Please check availability of items in your wish list before you finalize your order as we cannot guarantee availability of the products.  IMPORTANT NOTE: We update our inventory/stock counts every 6 hours. Unfortunately on rare occasions a product may be unavailable at the time of receiving your order. We apologize for any inconvenience and will endeavour to work with our suppliers to refund or replace the items as swiftly as possible.

 

What if I received the wrong item or received a damaged item? – This is not what I ordered?

This can happen and we do apologise in advance for all inconvenience caused.

The best thing to do is to contact the supplier directly, since they're responsible for fulfilling your order. Their contact details are in the order emails you received when placing your order.

If you are having trouble reaching the supplier, please notify us immediately via email to info@ruum.co.za See our Shipping & Returns section for more details.

 

What if I received my parcel and do not like it?

Our suppliers try to be as flexible as possible, so please try contacting them first using the details in the order email you received. Please note that for certain items stricter return policies may apply, especially due to the custom nature of the products.

If you require our assistance, please email us info@ruum.co.za and we will do our best to find a resolution.